Staff at a Kirklees care home have been described as “warm, friendly, kind, capable, efficient angels” in a report by the Care Quality Commission that rated the home ‘Good’.
Ings House Nursing Home in Liversedge was given an overall rating of ‘Good’ following an unannounced comprehensive inspection on May 11 by two adult social care inspectors and an expert-by-experience.
The home, on Bradford Road, can provide nursing care for up to 32 people. Currently 27 people live there.
Following a previous visit inspectors found that the service remained Good. The manager and staff understood how to keep people safe. Risk assessments were in place. People were supported to have choice and control of their lives and staff were trained to give medicines safely.
Proprietor Karen Reynolds, who owns the home with husband Michael, praised the hard work, dedication and professionalism of her staff and singled out manager Carolyn Orman.
“We are absolutely delighted that we have gone ‘good’ again especially as the standards that the CQC is measuring us against have gone up,” she said.
“We try to care for our residents like they are our family. It’s because of Carolyn’s dedication and management of the team that she has raised the standards and continues to do so. She is very professional. The whole team is.”
Inspectors found staff well-trained and competent and Ings House “homely and welcoming” with a calm atmosphere. One staff member said working there was “like being part of a big family”. The manager was described as “proactive” and “very approachable”.
Residents and their relatives heaped praise on staff and management. Cleanliness was described as “second to none” and a relative of a resident said: “Staff are warm, friendly, kind, capable, efficient angels. They respect my relative’s privacy.”