Residents were forgotten - report

Residents at a Heckmondwike care home were neglected and forgotten, according to a government watchdog.

The Care Quality Commission (CQC) carried out an unannounced investigation at Claremont House, Heckmondwike – and in a report released this week, stated it was failing in seven vital areas.

It found residents were at risk of harm by ‘acts of neglect and omission’, with incontinent people left overnight, care plans ignored, residents treated without their consent and the home left dirty.

The CQC stated the visit took place because it was told care was inadequate. It found the home was not adequately assessing needs and treatment did not follow individual care plans. Anti-abuse training had lapsed, meaning residents were not protected from abuse risks.

One incontinent resident’s notes stated they were checked hourly overnight, cleaned and their bed changed. But a computer system which logged room visits found nobody had been into the room overnight. It found an unpleasant odour in the main corridors, and utility rooms were dirty.

Sue Richards, Kirklees Council’s assistant director for adult social care, said all required changes would be made and the council was working with the CQC.

She said: “We have put robust systems in place to concentrate on the areas of concern.

“While the report does highlight areas for improvement, it is important to stress action was already under way as a matter of urgency.

“We have written to families to reassure them the care and welfare of their relatives remains our top priority and we are discussing the report findings further with them.”